WhatsApp that answers itself
Chaitty replies from the answers your team approved, in whatever language the customer wrote in. When it does not know something, it says so and hands over to a person.
LIVE TRANSLATION
Approved answers
You write the answers your business actually gives, and approve them. Those are the only thing the assistant is allowed to answer a general question with.
Ask it something that is not on the list and it does not guess. It tells the customer a person will reply, and it puts the question at the top of your list, with how many people have asked it.
That loop is the whole product: every question a customer asks either already has an approved answer, or becomes one.
Any language
The customer writes in theirs. You read it in yours. You answer in yours, and it arrives in theirs. Both versions stay in the conversation, so nothing is hidden from the person who has to follow up.
It works on the automatic replies too, which is why a Polish customer gets a Polish answer at two in the morning from a team that works in English.
When a person steps in
Ask for a suggestion and it reads the conversation first, including the specific message you picked, so the answer is about that question and not the last thing said.
Or type it yourself in a hurry, between two other things, and ask it to fix the tone and the spelling before it goes out. Your meaning is kept; the rush is not.
Nothing the assistant drafts reaches a customer until a person presses send.
already told the cleaner shes on her way be there soon
I have let the cleaner know. She is on her way and will be with you shortly. If anything changes, just write to me here.
You stay in charge
Automatic replies are switched per conversation, so a delicate customer can be handled entirely by a person while everyone else is answered instantly.
You can also give the assistant instructions that apply to one conversation only, and choose the language it writes that conversation in.
The inbox
Narrow to what is waiting: unread, flagged for action, customers, professionals. Search the whole history, or inside one conversation and jump straight to the hit.
Customers and professionals carry their own mark, so you know who you are talking to before you open it.
Who is behind the number
Chaitty links a conversation to the customer or professional it belongs to, suggests the link when it recognises the phone, and lets you search for the right one when it does not.
Then the record is right there while you answer: their services, their invoices, what they owe and a payment link to send them, without leaving the conversation.
More than one company
If you answer for more than one company, add them all and switch between them from the top of the list. Each keeps its own conversations, its own language and its own settings.
And the rest of the day