Chaitty Terms of Service

Last updated: [DATE OF PUBLICATION]

These terms are the agreement between [LEGAL ENTITY NAME] ("we", "us") and the business that uses Chaitty ("you", "your company"). If you are an agent signing in with an account your employer gave you, these terms apply to your use of the app, and the agreement about payment and data is between us and your employer.

By signing in, you accept these terms.

1. What Chaitty is

Chaitty is an app for reading and answering a business's WhatsApp conversations from a phone. It is a client for a server: either one your company runs, or one we operate for your company.

It is a tool for work. It is not a consumer messaging app, and it is not a WhatsApp product.

2. WhatsApp is not ours

WhatsApp is a trademark of Meta Platforms, Inc. We are not affiliated with, endorsed by or sponsored by Meta. Chaitty connects to WhatsApp through the official business interfaces, using credentials your company provides.

Your use of WhatsApp remains subject to Meta's own terms and policies, including its Business Messaging Policy and its rules on who you may message and when. If Meta suspends or removes your number, that is between you and Meta. We cannot restore it and we are not responsible for it.

3. Accounts

Accounts are issued by your company's administrator, or created when your company signs up. You may not share an account, and each person who answers messages needs their own, because the record of who wrote what is part of what the product is for.

You are responsible for keeping your password to yourself and for what happens under your account. Tell your administrator at once if you lose the phone or think someone else has your password. Signing out revokes that one device.

4. What you may not do

You agree not to:

• message people who have not agreed to hear from your company, or in ways that break the law where they live or Meta's rules;
• use Chaitty to send anything unlawful, threatening, deceptive, or designed to defraud;
• impersonate another business or person;
• try to reach data belonging to another company using the service, or probe, scan or interfere with the service or its servers;
• resell or sublicense access without our written agreement;
• copy, decompile or reverse engineer the app, except where the law says you may despite this sentence.

We can suspend an account that is doing any of these, and we will say why.

5. Your data stays yours

Everything your company puts into Chaitty, and every message it exchanges with its customers, belongs to your company. We claim no ownership of it.

Where we operate the server, we hold that data on your instructions, as a processor, and only to run the service. We do not sell it, we do not use it to advertise, and we do not use it to train artificial intelligence models. The details are in the Privacy Policy, and businesses in the European Union, the United Kingdom and Brazil can ask us for a data processing agreement.

6. Artificial intelligence features

Chaitty can draft replies, improve text and translate messages. These are suggestions produced by a language model, and they can be wrong, including confidently wrong.

You are responsible for what your company sends. If you switch on automatic replies, your server answers customers without a person reading first, and you accept responsibility for those answers as if a person had written them.

7. Fees

[PRICING AND BILLING TERMS. To be completed before the app is sold. Note for the drafter: payment is taken on the web, never inside the iOS app, because Apple's rules require in-app purchase for anything bought in the app. The app must not contain a purchase button or a link to a payment page.]

8. Availability

We work to keep the service running and we do not promise it will never stop. Maintenance happens, networks fail, and services we depend on, including Meta's, have outages of their own.

Where your company runs its own server, its availability is your company's responsibility, not ours.

9. Ending it

Your company can stop using Chaitty at any time. We can end an account for a serious or repeated breach of these terms, or if required by law, and other than for a serious breach we will give reasonable notice first.

When an account ends, your company can ask for an export of its data within [EXPORT WINDOW] days, after which we delete it.

10. The app is provided as it is

To the extent the law allows, the app and the service are provided without warranties of any kind, express or implied, including any implied warranty that they are fit for a particular purpose.

Nothing here limits rights you have that cannot be limited by agreement, including consumer rights where they apply.

11. Liability

To the extent the law allows, neither side is liable to the other for indirect or consequential loss, for lost profits, or for lost business.

Our total liability arising out of the service in any twelve month period is limited to what your company paid us for the service in that period.

Nothing here excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.

12. Changes to these terms

If we change these terms in a way that matters, we will say so in the app or by email at least [NOTICE PERIOD] days before the change takes effect. Continuing to use the service after that means accepting the new terms.

13. Law

These terms are governed by the law of [JURISDICTION], and the courts of [JURISDICTION] have exclusive jurisdiction, without affecting any right a consumer has to bring proceedings where they live.

14. Contact

[LEGAL ENTITY NAME] [REGISTERED ADDRESS] [CONTACT EMAIL]